I think his argument is that STO didn't launch awesome.
Plus that whole "set phasers to stun" was just dialog. It didn't make any difference to game mechanics that I saw.
I'm talking about in the final two missions where the NPCs fall down unconscious, and don't disappear because they aren't dead. I don't think they could be vaporised either. It made a visual difference.
I know that people say that the game didn't launch very well, but it's subjective/relative. I have been pretty pleased with the game since I started playing in late Feb/March shortly after the launch. I think it was around Season 1 release, so I didn't experience the "at launch" bugs. I have enjoyed my time in the game and still am.
And STO did recently win the Massively "best new MMO of 2010" and "best MMO launch of 2010" in their reader choice awards... competition was Hello Kitty online, but still - that just shows that you could be worse off if every other MMO launch in 2010 was worse (Final Fantasy 14...)