If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
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Thanks SO MUCH for all your support, and we'll see you in-game!
Perhaps instead of a cut scene showing your ship going into space dock...the cut scene for while ESD is loading should be of a view screen showing the dock doors open and inside space dock as your ship is pulled in. That way it can be one generic cut scene everyone can use.