I do understand his frustration. Age of Conan had one of the Best GM supports I had ever seen in a game. This game does not even have any GM's.
I have had a mission unable to finish...requested GM Help, waited all day long while doing other things and no GM shows. Reported some grievers who were Ice Nading during the event....no GM. Reported other issues that required GM help since Beta...never once have I ever seen a GM pop up other than chat in TTS.
This game does not have a support and any time I have ever filled a report, I always get the same ol copy pasted response. It's worse than trying to talk to a real human when making a phone call to Microsoft Customer Support.