Lt. Commander
Join Date: Dec 2007
Posts: 120
# 281
02-21-2011, 01:17 PM
Quote:
Originally Posted by Bohort View Post
if thats been solved, or not, i'd like to know. just curious as to hoe cryptic treat people in your possition.
CS has been moved to Atari. Cryptics was pretty good before Atari took over the CS.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 282
02-21-2011, 01:48 PM
yea, I referred a friend who neve actually got his account active... because when he tried to add a 60 day card it said "there's a problem with the code" and not only that, he bought the CE and none of the stuff in it showed up in his account... nor did the game allow him more than a "trial account" even though he entered the key from the CE. after 3 weeks of messing with support, he just quit strait up trying... Cryptic lost yet another subscriber that day. if they don't care enough about earning money to have a functional account support then to hell heck with it, it's their loss.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 283
02-21-2011, 02:08 PM
Quote:
Originally Posted by Bohort View Post
if thats been solved, or not, i'd like to know. just curious as to hoe cryptic treat people in your possition.
How is Cryptic supposed to treat it - if a credit card is declined when an attempt to purchase is made, I'd say the persin needs to call their bank and find out why the bank declined the transaction (a lot of banks do have special rules about internet transactions over a certain dollar amount etc.); and ythere's nothing the company who is attempting to complete the transaction can do per se (ie Cryptic CAN'T call the bank and demand they approve the transaction, the card holder has to try and make some arrangement.)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 284
02-21-2011, 02:58 PM
Quote:
You're looking at midmarket rates, not what your bank (or Cryptic's in this case) charges them for the currency. Banks are not legally required to sell currency at the midmarket rate. Assuming Cryptic uses Bank of America (they may not), they would pay $243.09 + a 3-6% conversion fee.

Cryptic can charge whatever it bloody well likes for its products. There is no legal requirement that they charge the same price for the same product in all countries. If they want to make the Canadian subscription $308, they have every right to do that. No Attorney General will stop them from doing business because they choose to charge more for their product in another country.
Next time you decide to say something like this, ask a lawyer first. I did. She was very specific about it being unlawful for any company to gouge exchange rates like that. They can't 'charge whatever they want' as you put it. Notice that any major company you can name does not do so. Why? because they don't want to get in legal trouble from their customers. and the be clear, they are not 'charging more for their product in another country' they are in fact, 'applying a different exchange rate for a service being purchased in the US' there is a difference. In short, no company is allowed to make up any exchange rate they want. That is why the exchange rate for currencies is federally regulated. ask the Princes store that got nailed for this back in the late 90s in the US. Ironically they were offering a few cents more than the federal level. Not sure why anyone would have complained about that but then again people do weird things.

Personally I don't care as I will not be buying a lifetime account. It is not worth my time to bother filing a complaint about that. Though I am curious as to why cryptic charged $9 on my card without authorization and added several extra days to my sub after doing so. Thats a big no no. Theres also the matter of charging $1 every time I renew my sub without explanation or a statement saying it is being done.

Anyways this is getting off topic so i'll stop there.

and PS: and cryptic, if you want people to buy lifetime accounts, actually do something to to the game to make it worth buying one. theres not enough to come close as it is now.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 285
02-21-2011, 03:44 PM
Quote:
Originally Posted by Armsman View Post
How is Cryptic supposed to treat it - if a credit card is declined when an attempt to purchase is made, I'd say the persin needs to call their bank and find out why the bank declined the transaction (a lot of banks do have special rules about internet transactions over a certain dollar amount etc.); and ythere's nothing the company who is attempting to complete the transaction can do per se (ie Cryptic CAN'T call the bank and demand they approve the transaction, the card holder has to try and make some arrangement.)
if it was that i dont think he'd of mentioned anything. unless he's 12
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 286
02-21-2011, 04:40 PM
Quote:
Originally Posted by Bohort View Post
if it was that i dont think he'd of mentioned anything. unless he's 12
Quote:
Originally Posted by Moxie3000
I've been trying since last night to pick up the LTS, but I keep getting an error.

"We are unable to process your order temporarily. Please try again. Sorry for the inconvenience."

Anybody else see this? I've already logged a ticket,but am getting somewhat antsy because the deadline for the offer is looming.

If this is a global problem and not just one with my account, I hope Cryptic will extend the sale to allow us last-minute folks a chance to purchase.
and the other post of his you quoted:

Quote:
Originally Posted by Moxie3000
I'm still arguing with Customer so-called Service about this.
They had the gall to copy and paste their "I'm sorry, your card was declined, please try the purchase again" script on me TWICE.

I'm extremely frustrated. Once upon a time, you could CALL Cryptic directly and talk to someone that was usually helpful. I had great luck back in the nightmare days when STO first launched and we had all sorts of account confusion. Now we get to "chat" with someone that doesn't have the power to actually do anything and then forwarded off to some online ticket system that, at least in my case, seems intent on blowing me off or seems to be manned by robots.

Cryptic, we want your customer service back!!!!!!
Where Cryptic's respomse was:

Quote:
I'm sorry, your card was declined, please try the purchase again"
IE - the were unable to process it becaise the card was declined (and many e-transaction sites won't give the "sorry your card was declined" - they'll give the "there was an error" and when you inquire will then give the reason to you personally (Sorry sir, the bank declined the transaction on the credit card submitted); and go from there.

From the posts - it looks like his financial institution declined his card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 287
02-21-2011, 07:00 PM
Quote:
Originally Posted by Rhodes85 View Post
Next time you decide to say something like this, ask a lawyer first. I did. She was very specific about it being unlawful for any company to gouge exchange rates like that. They can't 'charge whatever they want' as you put it. Notice that any major company you can name does not do so. Why? because they don't want to get in legal trouble from their customers. and the be clear, they are not 'charging more for their product in another country' they are in fact, 'applying a different exchange rate for a service being purchased in the US' there is a difference. In short, no company is allowed to make up any exchange rate they want. That is why the exchange rate for currencies is federally regulated. ask the Princes store that got nailed for this back in the late 90s in the US. Ironically they were offering a few cents more than the federal level. Not sure why anyone would have complained about that but then again people do weird things.

Personally I don't care as I will not be buying a lifetime account. It is not worth my time to bother filing a complaint about that. Though I am curious as to why cryptic charged $9 on my card without authorization and added several extra days to my sub after doing so. Thats a big no no. Theres also the matter of charging $1 every time I renew my sub without explanation or a statement saying it is being done.

Anyways this is getting off topic so i'll stop there.

and PS: and cryptic, if you want people to buy lifetime accounts, actually do something to to the game to make it worth buying one. theres not enough to come close as it is now.
I'm sorry, I don't believe you talked to a lawyer, because if you did he / she would have told you your wrong. Not trying to be argumentative, but that's a fact - it's got nothing to do with "exchange rates", it's got everything to do with Cryptics decision on how much they wish to price the product in different geographical regions.

Done all the time, not only with hard goods and merchandise but with services too.

Now on topic - if you do the math, a lifetime sub becomes a positive gain upon about the 16 month , if your paying monthly.

That's coming up quite soon for me , and that's the advantage of showing your support and taking advantage of the game - like any investment there's some risk but if enough people decide to take that risk then it becomes no longer a risk, but a positive.

With the reviews, awards won, and content being delivered in the manner it has been, STO will be here for a long time. It's only to your advantage to consider the reduced price of the lifetime.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 288
02-21-2011, 09:53 PM
Quote:
Originally Posted by TheFreyMan View Post
I'm sorry, I don't believe you talked to a lawyer, because if you did he / she would have told you your wrong. Not trying to be argumentative, but that's a fact - it's got nothing to do with "exchange rates", it's got everything to do with Cryptics decision on how much they wish to price the product in different geographical regions.

Done all the time, not only with hard goods and merchandise but with services too.

Now on topic - if you do the math, a lifetime sub becomes a positive gain upon about the 16 month , if your paying monthly.

That's coming up quite soon for me , and that's the advantage of showing your support and taking advantage of the game - like any investment there's some risk but if enough people decide to take that risk then it becomes no longer a risk, but a positive.

With the reviews, awards won, and content being delivered in the manner it has been, STO will be here for a long time. It's only to your advantage to consider the reduced price of the lifetime.
Yep..., It's kinda like when ya look on the back of Books, Calendars and Cards....

...around here (NY) there's a USA Price and a Canadian Price... ummm.... the Kanook price is always a dollar higher, or more...

I'm not really sure how ya got that ATARI/CRYPTIC was basing their prices on an exchange rate though...

They would just charge a given price for their product... it would be your bank or the credit card company that would be figuring out the differences in the currency rates.... and applying those rates to your Interest/Fees that they charge to your account.

The last time I had a problem with my card online, it was because I forgot that when the card expired and I got the new card, the three digit number on the back had changed.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 289
02-22-2011, 06:17 AM
The truly sad part of this, of all the things in life to worry about getting a lawyer tinvolved because you could not get a life time account to an MMO is just plain pathetic.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 290
02-22-2011, 09:48 AM
Quote:
Originally Posted by Computer.Ed
The truly sad part of this, of all the things in life to worry about getting a lawyer tinvolved because you could not get a life time account to an MMO is just plain pathetic.
This is my quote of the week!
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