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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Changes to the Bug Ticket system!
04-26-2011, 06:45 PM
Hello everyone!

We are about to make a few changes happen in the way our ticket system handled bug reports.

We have gotten feedback from users who enjoy being on the test servers of our games and tracking down bugs - and reporting them to us. The issue was raised that these bug reports very quickly clutter up the userís ticket UI and if you submit a GM or Community ticket, you may have to search through many, many bug reports first to find what youíre looking for.

To address this the following change will be made:
Bug Tickets will now, like harassment reports, be filed so that they do not show up for you in your tickets anymore. They will still be filed and reported internally, but they will not spam your ticket UI anymore.

This change also means that you cannot hop back to check your tickets for submitted bug reports. If you wish to mention these on the forums for further referencing in the future, please note down the ticket number from your in-game chat window when you submit the report!

Thank you.

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