Go Back   Star Trek Online > Feedback > C-Store, ZEN, and Promotions
Login

Closed Thread
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
04-29-2011, 01:07 PM
I have to jump in.


Any one notice the price increase to buy Atari Tokens ? less than 2 weeks ago 2000 were 15.75 + VAT is it just the UK that had it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
04-29-2011, 01:33 PM
Hey guys!

I'm still going through the paperwork with my boss on this, so I should have some answers shortly!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
04-29-2011, 03:18 PM
very much appriciated, this is all a bit confusing ^^
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
04-29-2011, 03:48 PM
Okay, there was a change made in the Pound, the Euro and the Danish Krona. (The Canadian Dollar is very close to the US one, so we left these values where they stood for the most part.)

We have various token bundles being sold and the exchange rates for foreign currencies are not consistent. This is due to the bundles being made at different times, different exchange rates used, and different rounding techniques. We got frequent feedback that this was too confusing and as such have now set the price for our tokens as a solid measurement. Since the USD price was never changed previously, it was not changed when the other currencies where.

Both the California State Tax as well as the European VAT apply in addition to the base cost, as they previously had been.

If you have specific questions regarding a made purchase, please talk to our biling team, they will be happy to make sure everything is okay or help you if there was an error.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
04-29-2011, 04:17 PM
whut?

so you say it is NORMAL that germany has to pay +40% now?

our VAT is +19% not twice that!

hmpf not good
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
04-29-2011, 04:53 PM
Quote:
Originally Posted by Z3R0B4NG View Post
whut?

so you say it is NORMAL that germany has to pay +40% now?

our VAT is +19% not twice that!

hmpf not good
But not surprising.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
04-29-2011, 04:57 PM
We have to pay more because we have no forum and large parts of the game are still not translated. Also the server downtimes are always on best playtimes.

I don't think that is a mistake - it`s just greedy. You only can respond on that by not buying anything in c-store. It`s not the high prices, it`s the unfair way european customers are treated here.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
04-29-2011, 05:09 PM
How is early morning to noon "best playtimes"?

This might be because I only speak English, or because I live in England, but I have no problem with how the European customers are treated. Sure, it would be nice if we could be included in competitions, but...law sucks, its not Cryptic's fault.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
04-29-2011, 05:15 PM
For me, 5000 would be about 48 (with VAT, if i calculated everything properly)

Converted to Dollars thats $80, and 54 Euros (just a straight conversion without taking into account any additional/less tax)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
04-29-2011, 05:26 PM
The VAT is not 40%. It depends on where in Europe you live.

The price for the tokens in another currency is no longer directly connected to the $, either. That's the new fixed price we have set for this since we cannot adjust the price by fluctuating exchange rates every few days. The exchange rates between currencies change every few hours even.

As an example: 500 tokens now:
5, 4 or 35DKK.

To compare this with the previous price for 500 tokens:
4.56, 3.94 or 34.63DKK

Since this was often something we got complaints about (remember the threads that the current currency rate compared to the USD was false?) the price for tokens is no longer calculated by or based on the US $.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:54 AM.