Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Cannot Buy New Atari Points?
06-16-2011, 07:06 AM
Have they disabled the ability to buy any more points?

I can get to the 'Buy More' page, & the amounts to buy are listed, but there is no Radio Button to choose an amount to buy.

Also, I had a weird experience with my password.

Has STO been Hacked, or are Cryptic closing down?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
06-16-2011, 07:08 AM
you forgot the most likely problem, theres a Bug on the website.

However it works fine for me
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
06-16-2011, 07:09 AM
It's functioning fine. I suggest cleaning and securing your computer, sounds like a browser issue failing to render form elements properly, which in my experience can be due to browser hijacks meant to capture form entries, or ones that use proxy settings to hijack banner ads, HTTPS may not function fully through their proxies.

Can also be due to just being broken, IE and Firefox both have some rare-ish issues that can trash their rendering engines and cause certain elements not to appear correctly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
06-16-2011, 07:09 AM
just bought 500 points with no trouble at all.

i cant tell you what happened but as far as i can tell everything is 100% fine.

try again, maybe use a different browser or something.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
06-16-2011, 08:29 AM
Atari sold Cryptic right? Could that be causing it because they haven't reverted back to Cryptic points?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
06-16-2011, 08:30 AM
They're selling Cryptic. The deal is in progress, and for the time being, Atari still owns Cryptic.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
06-16-2011, 10:50 AM
More information would be really helpful here. What browser are you using? Which URL are you on when this happens? What steps are you taking, one by one?

Anything and everything you could tell us would help trying to track down your problem.

As for your question: Nope, our end reads okay.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
06-16-2011, 10:55 AM
I just bought some yesterday, both for my account, and a gift Card for another player. Both went fine, and points were added to accounts as ordered.

The OP mentioned some issue with PW, could that be the problem? maybe the system did not recognize the account.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
06-16-2011, 12:17 PM
Quote:
Originally Posted by WishStone
More information would be really helpful here. What browser are you using? Which URL are you on when this happens? What steps are you taking, one by one?

Anything and everything you could tell us would help trying to track down your problem.

As for your question: Nope, our end reads okay.


I managed to get around it by going In-Game & using the Buy Atari Points button, so I managed to get the Bridge Officer Slots before time ran out
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