*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
I constantly seem to be getting this issue. Mostly while in ESD (which is fair enough, thats understandable) but occasionally when I'm out on away missions where there are no other players I'll suddenly get Server Not Responding and then the game will either disconnect or will suddenly come back to life. This seems to happen at random, sometimes it can be every 15mins or sometimes more, its not consistant. I've had none of these problems with other MMOs so I figured its a known issue with STO but apparently other people I know who play dont get any lag issues. How do I fix this issue? I'm running the game through Steam.