> > > Hi Captains! The team continues to investigate an issue where some players may be stuck on a loading screen. We appreciate your continued patience! < < <
Jolan tru Captain!
Welcome to Legacy of Romulus!
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Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 = <1 ms <1 ms <1 ms ***.***.***.**
2 = 30 ms 19 ms 29 ms cable-mac1.schnny52-ar4003.nyroc.rr.com [72.226.112.1]
3 = 12 ms 12 ms 12 ms gig3-1-3.albynywav-rtr02.nyroc.rr.com [24.29.34.145]
4 = 17 ms 18 ms 38 ms ge-7-1-0.syrcnycsr-rtr03.nyroc.rr.com [24.29.39.25]
5 = 21 ms 21 ms 22 ms ae10-0.rochnyei-rtr000.nyroc.rr.com [24.24.21.221]
6 = 34 ms 34 ms 37 ms 107.14.19.28
7 = 35 ms 34 ms 34 ms ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153]
8 = 34 ms 53 ms 34 ms te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54.11.145]
9 = 37 ms 34 ms 34 ms te0-3-0-0.ccr21.ord01.atlas.cogentco.com [154.54.5.25]
10 = 58 ms 60 ms 60 ms te0-1-0-1.ccr22.bos01.atlas.cogentco.com [154.54.6.21]
11 = 59 ms 60 ms 57 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 = 65 ms 53 ms 53 ms 38.111.40.114
13 = 53 ms 50 ms 50 ms 208.95.185.41
Trace complete.
I get some of it... cause I'm using Time Warner Roadrunner out of the Capital District of NY...
schnny = Schenectady... alby = Albany... syrc = Syracuse... roch = Rochester.. these are all cities in NY.
Do the numbers really mean that I'm running 50 to 60-ish ms ???
Is that possible... is it even good???
(I wasn't sure if I should post my starting number... the stars are my doing)
I seem to have cured my lag/rubberbanding issue currently by sticking on the EU proxy in the launcher options menu.
I´ve tried this setting, but it is getting worse with that. With the eu-proxy I´m stuck in the Charakter retrieving screen and get disconnected from the login server. Without (no proxy set) I can log in and play, but after each loading screen (and there are a lot in this game) I´m getting the "server is not responding"-message (maybe for 10 seconds). After that I can go on, but sometimes the game freezes (I can move, but without my toon and I cannot interact); I can´t even log out, only quit the game entirely.
Quote:
Tracert test results (see below)
Nettest results (see below)
Your Internet Service Provider (ISP) or who your purchase internet access from.
1. I do not have Win 7 (it´s Vista)
2. My Anti Virus scanner is blocking the web-address because it believes it is a dangerous url
3. My provider is Telekom Austria
I´ve tried this setting, but it is getting worse with that. With the eu-proxy I´m stuck in the Charakter retrieving screen and get disconnected from the login server. Without (no proxy set) I can log in and play, but after each loading screen (and there are a lot in this game) I´m getting the "server is not responding"-message (maybe for 10 seconds). After that I can go on, but sometimes the game freezes (I can move, but without my toon and I cannot interact); I can´t even log out, only quit the game entirely.
1. I do not have Win 7 (it´s Vista)
2. My Anti Virus scanner is blocking the web-address because it believes it is a dangerous url
3. My provider is Telekom Austria
Do you have that new feature of Thiers OFF?
The one that Delay Loads the game as we play...
If it is on.., Perhaps that is whats is causing the problem...?
I was noticing a bit of a problem when I first started paying after the start of Season 4...
1. I do not have Win 7 (it´s Vista)
2. My Anti Virus scanner is blocking the web-address because it believes it is a dangerous url
3. My provider is Telekom Austria
You can run tracert from Vista too--just do a search for cmd.exe and make sure to run it as an administrator.
Also, if the address for the server is blocked, I think there's an explanation for rubberbanding.
Quote:
Originally Posted by DaveyNY
le snip
Your results are outstanding: low latency (meaning things don't take long to go back and forth between you and Cryptic) and you have great bandwidth (more than enough for the game).
That said, it can be confusing reading tracerts because some regions have monopolies over DSL or cable lines but sell access to it to smaller ISPs. You can have one ISP but connect through another ISP's switches.
In short, pay attention to the numerical values instead of the name. The devs can do a WHOIS look-up for an IP address to contact the ISP and ask them what's wrong.
((Just throwing this in: There always CAN be a server issue somewhere, after all, nothing is unfailable. But without your tracerts it's hard for us to try and find out if it was this or something else. The more info we get, the easier we can try to narrow things down!))
you don't think the problem is with the STO servers when almost everyone has unplayable lag? what the heck is a tracert going to do to help with that? fix your servers I haven't been able to play since I re-subbed 4 days ago
you don't think the problem is with the STO servers when almost everyone has unplayable lag? what the heck is a tracert going to do to help with that? fix your servers I haven't been able to play since I re-subbed 4 days ago
First, just because you (and several others you might know) are having lag, does not mean almost everyone has it. You can't possibly have surveyed enough people to get anywhere close to determining what "almost everyone" is experiencing.
Second, if there's an issue with a tier 1 or 2 Internet provider somewhere, it could be affecting SOME paths to the server but not others. A traceroute helps spot such issues.
Third, I have had no problems for the past several days, so be careful when you assume it's affecting everyone.
Fourth, what if the problem isn't the server(s) but the network connection that Cryptic is using? Again, traceroutes and such things can help identify this.
But hey, if you think yelling will be more helpful than providing info, knock yourself out.
I posted this in the other thread, but I think this is the correct location to get feedback for the data.
What doe these numbers show?
Quote:
Originally Posted by Solar_Searcher
Here is hoping that someone may be able to reffer me to where I might pick up the Magic Wand that will solve all of my connection and Time Out issues in one fell swoop..
__________________________________________________ _
(From Command Prompt, In a Dos Box) Tracert patchserver.crypticstudios.com
Tracing Route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 Hops:
1 1 ms <1 ms <1 ms mygateway1.Motorola [192.168.15.1]
2 8 ms 7 ms 7 ms 10.56.224.1
3 9 ms 10 ms 8 ms g-3-3-nycmnye-rtr2.nyc.rr.com [24.29.97.110]
4 16 ms 11 ms 12 ms tenge-0-7-0-4nyquny91-rtr001.nyc.rr.com [24.29.151.82]
5 33 ms 12 ms 13 ms ae5-nycsnyoo-rtr1.nyc.rr.com [24.29.148.70]
6 16 ms 10 ms 9 ms 107.14.19.22
7 12 ms 9 ms 13 ms 107.14.19.147
8 10 ms 12 ms 11 ms te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54.13.81]
9 14 ms 10 ms 9 ms te0-3-0-5.mpd21.jfk02.atlas.cogentco.com [154.54.26.61]
10 17 ms 15 ms 19 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54.44.14]
11 19 ms 17 ms 15 ms te0-0-0-0.ccr22.bos01.atlas.cogentco.com [154.54.43.18]
12 102ms 207ms 212ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
13 25 ms 17 ms 17 ms 38.111.40.114
14 29 ms 17 ms 16 ms patchserver.crypticstudios.com [208.95.185.41]
I posted this in the other thread, but I think this is the correct location to get feedback for the data.
What doe these numbers show?
It means something interesting is going on. Most likely a reverse traceroute done by Cryptic to your IP will point to the cause. What's interesting to me is between hops 11 and 12:
Quote:
11 19 ms 17 ms 15 ms te0-0-0-0.ccr22.bos01.atlas.cogentco.com [154.54.43.18]
12 102ms 207ms 212ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
There's a significant jump in latency from one boston hop to the other within the same ISP. What this does not tell you is if the problem is actually on the return path back to you (causing this bogus result). Cryptic will need to do a reverse traceroute and verify that it is that point which is causing the problem or if a return path is taking a different route back to you. (This, in networking terms, is called asymmetric routing. The path from A to Z is one way, but Z to A goes a completely different route. Only comparing the two will yield viable data.)
This coming from someone who is a dual specialty (and 10 years of ISP experience) of Network Engineering and Systems Administration.
Linear Mode
