I don't really care about the price change itself.
I just am a little startled that customers would be so willing to accept poor customer service is all.
A lot of companies really do go that extra mile for their customers. All predicated on the idea that good customer service gives them a better reputation and helps draw in more business.
To see so many customers so willing to defend poor customer service, just strikes me as odd.
You get what you pay for you know? It's a-OK for people to demand better service than what is being offered here.
I mean imagine how much more POSITIVE this move would be if Cryptic, realizing what this does to people who already paid the old price, gave out ... 10 emblems. Or a Free Tribble. To all the people who bought it at the old price.
No biggie right?
But instead of complaints, you get a whole heaping of "hey, thanks! Great job Cryptic! You guys rock!"
That's something worth defending.
Just sticking it to the customers like that though? Why bother defending it?
Unpurchased items appearing in 'Special Unlocks' section
C-Store release schedule superceding the release of regular content
By comparision, listing the Imperial skin alongside its equivalents for a greater price; then reducing the price to match the others, is small potatoes. At least a potential customer would have been informed enough to notice the price difference.
So, if you buy a pair of jeans, and the next day they put jeans on sale, or mark down the price, you throw a brick through their window?
Nah. Instead, they go to the "Customer Service" area of said store, or the returns area of said store, mull about the line that's formed, and start telling all the people who are trying to return items or get customer service issues resolved that they are way out of line and that the store is doing its best and that's just life and to deal with it.