Lt. Commander
Join Date: Dec 2007
Posts: 120
# 41
08-18-2011, 03:28 PM
The following is from a support ticket I created and have had contact with Star Trek Support.

Updated 7:03pm Aug15 2011 (-8 GMT)
contacting nettest server..
Local IP: 24.108.41.214
Ping: 93.8 msec
Port: 80: 248 KB/sec 8 KB/sec 262 KB/sec 500
Port: 80: 235 KB/sec 6 KB/sec 249 KB/sec 500
Port: 443: 234 KB/sec 7 KB/sec 249 KB/sec 500
Port: 443: 254 KB/sec 6 KB/sec 268 KB/sec 500
Port: 7255: 44 KB/sec 2 KB/sec 46 KB/sec 500
Port: 7255: timed out
Port: 7003: 13 KB/sec 1 KB/sec 14 KB/sec 500
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 252 KB/sec 7 KB/sec 266 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

During the time I was getting those low values for ports 7003, 7202 and 7499 I could log in, I could have private chats and the odd time of flying around the nearest anything at full warp speed with my engines off. Another symptom is not having chat go to Local or Area. After some ' discussion ' with my ISP ( over half of the tracert to the game server ) talking about those ports, the representative did not admit directly that they were doing random port blocking to prevent peer to peer file sharing.
" we have the right to temporarily block ports that could be used for file sharing, but don't quote me as saying that we are currently doing it " sounds like they were and not wanting to admit it when people are phoning in complaining they can't connect to some online things that also use those ports.

Another poster also has experience in the network connections field and could verify the nice and low times for the ports that ARE connecting and a really good ping time for Tracert would mean a port issue.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 42
08-19-2011, 08:58 PM
Okay, the lag I'm getting even on this website is getting worse as I write this. Hopefully the post will actually go through.

ISP: Rogers
Location: Ontario, Canada

Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 7.39.176.1
2 12 ms 8 ms 7 ms 69.63.255.237
3 22 ms 15 ms 16 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
4 13 ms 13 ms 17 ms 69.63.251.233
5 32 ms 32 ms 32 ms 69.63.248.97
6 * * * Request timed out.
7 34 ms 35 ms 34 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
8 40 ms 45 ms 42 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
9 39 ms 41 ms 48 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 41 ms 53 ms 54 ms 38.111.40.114
11 38 ms 48 ms 40 ms 208.95.185.41

Trace complete.

Nettest:

Results inconclusive. Program is still hanging with no results at testing port 80.



I'm a bit confused. The tracert gave truly exceptional results, while the nettest is still doing positively abismally as it has yet to complete even one port test. What's going on here? I have a cable internet connection that can download at over one megabyte per second, and instead it's doing a variably slow under one hundred kilobytes per second and lagging to death when I actually CAN get into a game. (Both Champions and Star Trek Online.)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 43
08-20-2011, 08:59 AM
Quote:
Originally Posted by ThatAnnoyingKitsune
Okay, the lag I'm getting even on this website is getting worse as I write this. Hopefully the post will actually go through.

ISP: Rogers
Location: Ontario, Canada

Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 7.39.176.1
2 12 ms 8 ms 7 ms 69.63.255.237
3 22 ms 15 ms 16 ms so-4-0-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.125]
4 13 ms 13 ms 17 ms 69.63.251.233
5 32 ms 32 ms 32 ms 69.63.248.97
6 * * * Request timed out.
7 34 ms 35 ms 34 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
.46.249]
8 40 ms 45 ms 42 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
9 39 ms 41 ms 48 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 41 ms 53 ms 54 ms 38.111.40.114
11 38 ms 48 ms 40 ms 208.95.185.41

Trace complete.

Nettest:

Results inconclusive. Program is still hanging with no results at testing port 80.



I'm a bit confused. The tracert gave truly exceptional results, while the nettest is still doing positively abismally as it has yet to complete even one port test. What's going on here? I have a cable internet connection that can download at over one megabyte per second, and instead it's doing a variably slow under one hundred kilobytes per second and lagging to death when I actually CAN get into a game. (Both Champions and Star Trek Online.)
time outs in a tracert is never good. see hop 6
tracert uses icmp to test which is rarily filtered by routers. ICMP may be blocked by servers or server farms.
nettest test your transfer of game data packets over the ports the game uses (not all but some of the critical ports)
also if you are using win7 or vista you need to have nettest set to run as admin and have it allowed by both your firewall and anti-virus.

to test all the ports the game uses you can uses a web base port checker.
http://www.firebind.com/col.php
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 44
08-20-2011, 12:34 PM
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert patchserver.crypticstudios.com


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 9 ms 7 ms 7 ms 24.108.40.1
2 62 ms 11 ms 8 ms 24.108.40.1
3 11 ms 8 ms 11 ms rd1cv-ge3-3-4.gv.shawcable.net [64.59.166.162]
4 14 ms 15 ms 36 ms rc1bb-pos4-0-0.vc.shawcable.net [66.163.77.185]

5 28 ms 27 ms 56 ms rc1ar-pos15-0-0.ed.shawcable.net [66.163.77.221]

6 28 ms 27 ms 28 ms rc1we-tge0-15-2-0.ed.shawcable.net [66.163.70.49
]
7 46 ms 43 ms 43 ms rc2sc-tge0-9-0-0.wp.shawcable.net [66.163.76.110
]
8 70 ms 70 ms 67 ms rc1sh-pos13-0.mt.shawcable.net [66.163.76.73]
9 80 ms 80 ms 79 ms rc1hu-pos1-0.ny.shawcable.net [66.163.76.14]
10 81 ms 79 ms 80 ms rd1ny-pos10-0.ny.shawcable.net [66.163.74.21]
11 91 ms 91 ms 92 ms xe-0-3-0-204.nyc30.ip4.tinet.net [213.200.66.233
]
12 93 ms 131 ms 91 ms xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13]
13 89 ms 90 ms 89 ms internap-gw.ip4.tinet.net [77.67.77.54]
14 88 ms 87 ms 88 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
15 95 ms 93 ms 102 ms cryptic-3.border11.bsn.pnap.net [216.52.61.78]
16 94 ms 95 ms 95 ms 208.95.185.41

Trace complete.

C:\>
contacting nettest server..
Local IP: 24.108.41.214
Ping: 91.0 msec
Port: 80: 245 KB/sec 6 KB/sec 259 KB/sec 500
Port: 80: 242 KB/sec 6 KB/sec 256 KB/sec 500
Port: 443: 235 KB/sec 7 KB/sec 249 KB/sec 500
Port: 443: 247 KB/sec 5 KB/sec 261 KB/sec 500
Port: 7255: 110 KB/sec 4 KB/sec 117 KB/sec 500
Port: 7255: 58 KB/sec 2 KB/sec 61 KB/sec 500
Port: 7003: 119 KB/sec 5 KB/sec 127 KB/sec 500
Port: 7003: 92 KB/sec 4 KB/sec 98 KB/sec 500
Port: 7202: 55 KB/sec 5 KB/sec 62 KB/sec 500
Port: 7202: 91 KB/sec 4 KB/sec 97 KB/sec 500
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 240 KB/sec 8 KB/sec 254 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 2 KB/sec
hit return to exit

As you can see from the tracert, Shaw Cable is my ISP.

I have gone in and added nettest, gameclient.exe and the launcher to my firewall exeptions. from late monday on to mid friday the results were playable to " if you die, you wern't prepared " and yes, I still can't solo 10+ Npcs point being this is my 2nd weekend as not playable. I was in a nebula trying to do a diplomatic mission and 2x server kicks ( lost connection to server across the top then dropped to login screen ) then I was back in the sector with no option to continue the mission :/

xe-1-2-0.bos11.ip4.tinet.net [89.149.183.13] is where the issues for ping get higher and what i find doing a WHOIS online make me wonder where the route is takeing the data...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 45
08-21-2011, 09:15 AM
ISP: Rogers

C:\Users\Daddio>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms <1 ms 1 ms 192.168.1.1
2 20 ms 12 ms 9 ms 7.24.196.1
3 81 ms 17 ms 11 ms 69.63.255.225
4 17 ms 19 ms 20 ms so-5-0-0.gw02.bloor.phub.net.cable.rogers.com [6
6.185.81.77]
5 27 ms 26 ms 32 ms 69.63.248.230
6 29 ms 26 ms 43 ms te0-3-0-1.ccr21.ord03.atlas.cogentco.com [154.54
.10.229]
7 27 ms 26 ms 28 ms te0-5-0-7.mpd21.ord01.atlas.cogentco.com [154.54
.44.173]
8 45 ms 46 ms 51 ms te0-4-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.45.246]
9 49 ms 49 ms 55 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
10 45 ms 68 ms 53 ms 38.111.40.114
11 45 ms 45 ms 45 ms 208.95.185.41

Trace complete.


contacting nettest server..
Local IP: 99.240.134.18
Ping: 55.6 msec
Port: 80: 30 KB/sec 4 KB/sec 43 KB/sec 500
Port: 80: 20 KB/sec 3 KB/sec 28 KB/sec 500
Port: 443: 19 KB/sec 2 KB/sec 21 KB/sec 500
Port: 443: 27 KB/sec 2 KB/sec 31 KB/sec 500
Port: 7255: 17 KB/sec 1 KB/sec 19 KB/sec 500
Port: 7255: 20 KB/sec 1 KB/sec 22 KB/sec 500
Port: 7003: 27 KB/sec 2 KB/sec 30 KB/sec 500
Port: 7003: 24 KB/sec 3 KB/sec 30 KB/sec 500
Port: 7202: 19 KB/sec 1 KB/sec 20 KB/sec 500
Port: 7202:




Been happening for the past few days. Can't play because of it most of the time.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 46
08-24-2011, 02:38 PM
I'm in this boat, too. Tracerts and Nettests are nominal, but still the server stops responding, and then catches back up. Although lately, it's just been DCing. Quite often, and consistently.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 47
08-25-2011, 02:55 PM
i have been having this issue a few times in the last few weeks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 48
08-27-2011, 07:37 AM
Hi there,

Just bought digital download deluxe version and I keep getting disconnected after mere seconds of game play. I literally can't get the first objective in the first area done, and that's just walking up to a door and selecting a menu option.

I connect from Israel, via the ISP - Netvision.

Below you'll find my tracert and nettest information:

Tracert:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 4 ms 1 ms 1 ms DSL6740U.Home [10.0.0.138]
3 * 35 ms 15 ms 93-173-128-1.bb.netvision.net.il [93.173.128.1]

4 16 ms 15 ms 16 ms coresw2-rb1-ptk-ctx-lns2.bb.netvision.net.il [21
2.143.62.170]
5 19 ms 17 ms 15 ms gw2-ptk-te0-4-0-0-coresw2-ptk-te-6-3.nv.net.il [
212.143.10.226]
6 123 ms 161 ms 128 ms gw2-lnd-gig1-0-0-gw2-ptk.nv.net.il [212.143.12.2
52]
7 161 ms 211 ms 207 ms ten3-1.brdr1.lnd.nv.net.il [212.143.14.137]
8 143 ms 140 ms 130 ms 10.70.1.1
9 115 ms 132 ms 133 ms ldn-b2-link.telia.net [213.248.72.125]
10 136 ms 114 ms 115 ms ldn-tch-i1-link.telia.net [80.91.250.217]
11 114 ms 119 ms 136 ms ldn-b5-link.telia.net [80.91.250.209]
12 119 ms 139 ms 114 ms cogent-ic-125507-ldn-b4.c.telia.net [213.248.70.
238]
13 189 ms 204 ms 189 ms te0-3-0-4.mpd22.lon13.atlas.cogentco.com [154.54
.57.169]
14 224 ms 188 ms 188 ms te0-3-0-4.ccr22.bos01.atlas.cogentco.com [154.54
.5.122]
15 190 ms 190 ms 202 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
16 193 ms 196 ms 196 ms 38.111.40.114
17 190 ms 202 ms 190 ms 208.95.185.41

Trace complete.

Nettest.exe:
Ping is 187.5 msec
First column is ~70 KB/sec
Second column is ~ 3 KB/sec
Third column is ~80 KB/sec
Idle NIC bandwidth is send: 0KB/sec receive: 0KB/sec

Please help!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 49
08-28-2011, 08:45 AM
Hello

I get frequent "server not responding" messages followed by disconnect

Provider: AIST
Location: Samara, Russian Federation

tracert patchserver.crypticstudios.com
1 <1 мс <1 мс <1 мс 192.168.1.1
2 1 ms <1 мс 1 ms tm.skynet.ru [62.106.120.1]
3 86 ms 140 ms 1 ms 62.106.124.15
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
5 18 ms 18 ms 18 ms samara-dsr0-ge0-2-59.rt-comm.ru [213.59.5.69]
6 31 ms 31 ms 31 ms 217.106.1.26
7 42 ms 81 ms 42 ms Port-channel2.463.ar1.ARN3.gblx.net [64.213.54.49]
8 143 ms 143 ms 143 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54.14.69]
9 146 ms 146 ms 146 ms te0-3-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.27.205]
10 145 ms 145 ms 146 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54.6.9]
11 144 ms 144 ms 144 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 146 ms 144 ms 144 ms 38.111.40.114
13 148 ms 148 ms 148 ms 208.95.185.41

nettest:
unable to allocate performance buffer
contacting nettest server..
Local IP: 62.106.126.137
Ping: 150.0 msec
Port: 80: 116 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 316 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 85 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 93 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 1 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 40 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 46 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 38 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 0 KB/sec 0 KB/sec 0 KB/sec 447
Port: 7499: 32 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 27 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Pretty terrible result, eh?
Everything was fine until Q weekend
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 50
08-28-2011, 02:55 PM
Quote:
Originally Posted by Mori77
Hello

I get frequent "server not responding" messages followed by disconnect

Provider: AIST
Location: Samara, Russian Federation

tracert patchserver.crypticstudios.com
1 <1 мс <1 мс <1 мс 192.168.1.1
2 1 ms <1 мс 1 ms tm.skynet.ru [62.106.120.1]
3 86 ms 140 ms 1 ms 62.106.124.15
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]
5 18 ms 18 ms 18 ms samara-dsr0-ge0-2-59.rt-comm.ru [213.59.5.69]
6 31 ms 31 ms 31 ms 217.106.1.26
7 42 ms 81 ms 42 ms Port-channel2.463.ar1.ARN3.gblx.net [64.213.54.49]
8 143 ms 143 ms 143 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54.14.69]
9 146 ms 146 ms 146 ms te0-3-0-1.ccr22.jfk02.atlas.cogentco.com [154.54.27.205]
10 145 ms 145 ms 146 ms te0-0-0-6.ccr22.bos01.atlas.cogentco.com [154.54.6.9]
11 144 ms 144 ms 144 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
12 146 ms 144 ms 144 ms 38.111.40.114
13 148 ms 148 ms 148 ms 208.95.185.41

nettest:
unable to allocate performance buffer
contacting nettest server..
Local IP: 62.106.126.137
Ping: 150.0 msec
Port: 80: 116 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 316 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 85 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 93 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 1 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 40 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 46 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 38 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: 0 KB/sec 0 KB/sec 0 KB/sec 447
Port: 7499: 32 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7499: 34 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: 27 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Pretty terrible result, eh?
Everything was fine until Q weekend
this is one of your biggest problems
4 1133 ms 5 ms 15 ms smr-dsr0.rtcentr.ru [195.248.236.197]

and the nettest indicate major throddling and filtering
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