All,

I got a response from CSR. Though the initial purchase of a ship can be performed by a VA from the C-Store, alts-VA characters cannot reclaim this ship from the c-store. They must go to in-game vendor on ESD to claim additional copies.

Hope this helps.

It helps, thank you

I purchased Caitian bridge officers several times, yet I've only ever been allowed to take one. Very dissapointed and I would very much like my money back or indeed, the bridge officers.

It helps with some but not all, I purchased all the ships except the fighters and oberth when the 20% sale was on. All of the ships are supposed to be redeemable by all and any characters I will ever have. My Sci has the Intrepid retrofit but I cant claim it on my Tac (not that I need to but thats not the point) It says I have to buy it again in the ingame C-store.... If I go to the ingame vendor they want 500 emblems for it.... its not just that ship, all my characters have access to some ships... but not all of them.

hi,
thought i'd add I'm having the same problem. have 2 VA's and swicth ships (sci using escort, eng using sci ship etc) that i've unlocked via C-store, (in game and web) now it seems they are not account wide. . .. . . except the tac re-fit. i was going to buy the others, so has anyone got news on when this bug may be fixed, before i part with my cash. cheers.. . . . . . .hmmm just logged in and seems all sorted. wierd but true. . . .carry on.

Anyone having this issue with the costumes? I purchased Enterprise Bundle and just found out that it didn't unlock the T'Pol costume properly.

If I look on the site c-store it says I have purchased nothing at all.... the ingame c-store wont let me access all my ships on all my characters....... I am 99.9% sure all of those ships where listed as account wide unlocks because I remember buying the lot on my Tac main and they where also all unlocked on my sci and Engi......

I'm having the same issue although I couldn't access any of the costumes - they (and the Enterprise bundle) were listed as 'purchased' in the C-Store but I couldn't equip them at the tailor.

CS is saying I never purchased the Enterprise bundle and that there's nothing they can do

I've lost the Defiant and B'Rel totally. I've lost the Miranda Bridge pack on almost all chars. My Riv tribbles are limited to only some chars currently. When purchased the ships were and are supposed to be account wide from the C-Store. I always buy from the C-Store, these were not VA token ships purchases. I was one of the first to report this problem, and have gotten no form of help from CS regarding this. I've been told I'm mistaken about the ships, and no comments ever been made about the bridge pack or tribbles showing on some chars and not others.
Due to this, I won't put anymore money into this game. You report this problem and you're not beleived and basically told to go away.

I have a bunch of items from the C-Store, but the only one I have trouble with is the Caitian BO. It was supposed to be acct wide, but I could only unlock it on my tac officer.