We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
I'm using US proxy because I always get "Server not responding" if I don't use it. And my SSH tunnel ends in California. The US proxy worked great, but if I disconnected in game (say I idled for too long or my SSH tunnel broke down while playing), sometimes I can't login again without quitting the whole game and restarting the launcher. It just says can't connect to the proxy. I'm sure my network is working.
What happened exactly? Had anyone else have this problem too?