If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
My game, specifically on Holodeck, is extraordinarily quiet. While I can hear the "Woosh" when I log in on a character, and very faint noises when I interact with something or bring up the menu, it is nearly impossible to hear anything else (All of this is with my audio volume turned all the way up both in game and on my computer). However, my sound is perfect on Redshirt, can someone please help me resolve this issue?
I had the same problem after I re-installed Windows recently. It turned out my Windows audio settings were set for surround sound by default, when I only have 2.1 speakers. Setting it back to 2.1 fixed the issue. Don't know why it would happen on one shard and not the other though. Maybe it's worth trying the dreaded "re-verify all files" option.