If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Went to install redshirt, all went well, install time roughtly 30 minutes.
Then went to install Tribble; seemed to hang at roughly 67% for a long time, clicked about a bit; and started reinstalling from 0%, with no time saved for the run through to the 67% we were at.
Caught my eye, so clicked out of the whole update process. Started again, and sure enough, despite the fact the patcher had already spent an hour 'updating' tribble to the ~67%; reopeneing the installer started it at 0%.