Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
09-24-2011, 12:52 PM
I also have an item i cant use from the C-Store, i bought the "Enterprise Era Bundle" - And i cant use anything related to the T'Pol uniform, when i then check the uniform section, the T'Pol uniform as a stand alone is still avail for 240 cryptic points.. However the era bundle states that i have purchased it.

Uniform is appearing as bought at the tailor, but when i put it in the uniform setup, i cant complete the uniform and finalize it.. The rest of the Era bundle works flawless! NX, the rest of the uniforms etc... I'ts ONLY the T'pol one, and when i make tickets in the right section, they dont go trough, i get time out errors.. Wth is that about!

Now i've made a ticket about it under lost items.. ****es me off i have to circumvent categories to get a response from cryptic..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
09-24-2011, 12:54 PM
Quote:
Originally Posted by enyfeo View Post
This is on ships that you can only buy through the Cstore like the Tactical Escort Refit. I have it on my first character but cant get it through any method on my alts.

I tried something on one alt. He has the Advanced Heavy Cruiser Retrofit which I want to get on my alt. I deleted the ship on the alt that had it and now it says I need to pay again on that alt that had it in the first place.
Remember your alt have to be at the right level before beeing able to reclaim the ship
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
09-24-2011, 07:45 PM
Quote:
Originally Posted by enyfeo View Post
Hi Guys,

Thanks for the replies. Unfortunately it is not as simply as this.

My issue is with ships that I had purchased through the C-Store previously. For Instance the Exploration Cruiser Retrofit.

I have this ship on my Eng alt in his ship slots.
I have tried through the shipyard and c-store to get this ship and it says I need to pay 500 emblems at the ship yard or 1200 C store points.

On my Eng alt who has the ship it says the item is already purchased on the Cstore.
They all just seem to not be registered on my account correctly even though I am actually flying around in them.

Cheers

Eny
Hey Eny,

When levelling up a new toon, you need to "claim" the item from the in-game c-store. If you haven't done that, you need to go to the c-store in game. There, when you've purchased and item, it wall say "purchased", and there will be a button to "claim" it. Hope this helps mate!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
09-28-2011, 07:58 PM
Might also seem like a no brainer but make sure your inventory is not completely full. As i have noticed that you cant claim items if your inventory is full.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
12-01-2011, 11:11 PM
I'm having a similar problem.

I bought the Tactical Escort Retrofit on my VA main. I intended it for later use on an alt. I claimed it on my VA main.

The entry looked strange, so I attempted to claim it on a VA alt as a test. It says I "already have access" to the ship, but I can't claim it from the c-store or purchase it at the ship vendor. There are no tokens for it in my inventory or bank and it's not in my ship hangar. Essentially, my it appears that my alt already has it but doesn't. I don't even have the option to purchase it again as it says I already have it.

When my tac alt hits VA, I would like to have this ship for him. Do I need to delete it off my VA main or something to claim it on another character?

This is the only ship like this I've had issues with. All other retrofit ship I have bought in the c-store are available on both VA characters.

Can I get a confirmation from someone that has claimed the Tactical Escort Retrofit on more than one character?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
12-02-2011, 01:55 AM
Don't know if this helps, but all my VA ships were showing that i had to buy them all again (was rather annoyed). I had to login and go to the ingame C-Store tab click Legacy and scroll down and click on the ships before they showed avaible to claim again and unlocked.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
12-02-2011, 07:25 AM
I was looking in the patch notes and it looks like this is a known issue:

Quote:
Known Issues
The Defiant Retrofit, Galaxy Retrofit, Intrepid Retrofit, Nebula Refit, and Bírel Retrofit cannot be reclaimed if you discharge them.
Nor can they be claimed on alternate characters.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
12-02-2011, 12:50 PM
Zombies are one of my least favorite species of the Galaxy. I must destroy this one and remind you Humans to open a new thread if you need to post on a topic that has not seen the light of day in over 30 days.

Q
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