Lt. Commander
Join Date: Dec 2007
Posts: 120
Where does one go to file complaints about the unsatisfactory performance of Customer Support?
Lt. Commander
Join Date: Dec 2007
Posts: 120
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
12-19-2011, 05:37 PM
Does the BBB cover complaints about Support's unsatisfactory handling of "Community" tickets?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
12-19-2011, 05:40 PM
Quote:
Originally Posted by Alexraptor View Post
Does the BBB cover complaints about Support's unsatisfactory handling of "Community" tickets?
Probably. Anything that a business does that you are not satisfied with can be reported. They will then send a copy of the report to the business and they have a month to respond before theyre rating goes down.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
12-19-2011, 06:07 PM
Quote:
Originally Posted by The.Grand.Nagus View Post
Probably. Anything that a business does that you are not satisfied with can be reported. They will then send a copy of the report to the business and they have a month to respond before theyre rating goes down.
eh, the BBB isn't much of a resource, every time i've used it *(2x with cryptic)* I've gotten ZIP.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
12-19-2011, 06:15 PM
Thats because most companies dont care. Just like Customer Satisfaction is NOT guaranteed anymore many companies dont care about their BBB rating.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
12-19-2011, 06:29 PM
Where is Customer support situated anyway?
The impression I get from them and the so called Community Support Team is that they aren't even on the same page as the devs and official community representatives.

Community Support seems to be completely unwilling to have any kind dialog with customers.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
12-19-2011, 06:35 PM
The BBB is really not worth reporting to. I've reported Cryptic to them in the past, Cryptic didn't even deign to reply to the complaint, even to the BBB.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
12-19-2011, 07:40 PM
Well that's almost like getting the middle finger, Alex.

No generic copy/pasted "Added to my list of feedback", just flat out moved to the General Feedback forum, that demonstrates little to no Dev interaction what so ever.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
12-20-2011, 12:25 AM
Quote:
The BBB is really not worth reporting to.
this

the BBB has no authority to do anything whatsoever. its a joke

who you report anything to depends on the problem you are reporting them for
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