If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
If you (plural) are putting so much effort into this project - to the point of prioritizing it over, as you've said, health and family - and not getting what you want out of it, may I humbly and politely suggest that you think about stopping?
(the same applies to anyone and everyone still playing the gift box lottery, hoping to scratch and win a Jem'Hadar ship.)