Cryptic - get it together. I'm all for getting the product right, but stop doing it in EU peak playtime. We pay too you know?
Um, 'Emegency' usually means unplanned and unexpected problem/hardware/software failure IE - somethiing broke in an unexpected and bad way; and either teh system crashed or needed to be brought down immediately to avoid further damage (either hardware or data wise.)
As someone who also works in IT ; I can say that they are not happy about the situation, and will do what needs to be done to get everything back up and running as soon as they can.