Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Invalid steam cd key
12-24-2011, 02:23 AM
Hi,
i've recently bought a copy of the DDE from steam, i just try to activate the key but when i try log in in the launcher it gave an account error and sent me here:

http://startrekonline.com/support/account_error

So i went on the dashboard of my profile then to the activate key page, i insert the game key provided by steam and i was redirected to the Add Subscription page, i selected the "Game Card" button and re-enterd the steam key...but is says that it is an invalid cd key!

What have i mistaken?IS this a problem and if it how can i resolve it?

Thanks in advance for your help
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
12-24-2011, 08:28 AM
the steam key is for registering the game. you still need to activate a subscription. this requires you to enter a credit card or if you use game card you need to buy a gametime card and enter the code from that card. (not the registeration key } the registeration key (cd key) will give you the 30 day game time after you activated a subscription. you will not be charged for a subscription (if using a credit card) until the 30 day bonus is used.
if you use a game time card the 30 days will be added to the time of the gametime card.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
12-24-2011, 08:34 AM
So, i should:

1st add a new credit card
2nd buy the 30 days (for example) subscription
3rd insert the steam code again (or it is automatic?)

right?
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