Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Problems
12-20-2011, 02:39 PM
hey all,

Since yesterday I have had troubles accessing -
* star trek online game (unable to contact the patch server)
* www.startrekonline.com
* www.crypticstudios.com
* www.champions-online.com

I have no game proxies set up (ie not using an EU proxy server, I just click an icon on my desktop and run the game)

I am in Melbourne, Australia using iiNet

Currently able to browse the startrekonline forums by using a proxy internet connection (using the TOR network) as packets from my ISP seem to be dropped by the server.

A tracert shows:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*******>tracert www.startrekonline.com

Tracing route to www.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

<first 4 hops removed by myself>
5 224 ms 223 ms 224 ms 34023.sydp06.cu.reach.com [134.159.160.57]
6 181 ms 181 ms 180 ms i-0-0-2-0.paix-core01.bx.reach.com [202.84.140.106]
7 206 ms 183 ms 183 ms i-3-1.paix01.bi.reach.com [202.84.251.34]
8 359 ms 203 ms 204 ms te4-5.mpd01.sjc04.atlas.cogentco.com [154.54.11.157]
9 185 ms 181 ms 182 ms te0-1-0-7.mpd22.sfo01.atlas.cogentco.com [154.54.5.57]
10 240 ms 240 ms 241 ms te0-4-0-6.mpd22.mci01.atlas.cogentco.com [154.54.45.89]
11 242 ms 241 ms 241 ms te0-3-0-2.mpd22.ord01.atlas.cogentco.com [154.54.7.166]
12 264 ms 264 ms 265 ms te0-0-0-2.ccr21.bos01.atlas.cogentco.com [154.54.43.186]
13 268 ms 266 ms 266 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
14 268 ms 269 ms 269 ms 38.111.40.114
15 * * * Request timed out.

In fact, if I use a web-based traceroute program, they will both be able to ping and also trace the connection to a successful conclusion.

From network-tools.com

IP address: 208.95.185.44
Host name: www.startrekonline.com
Alias:
www.startrekonline.com
208.95.185.44 is from United States(US) in region North America

TraceRoute to 208.95.185.44 [www.startrekonline.com]

Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 206.123.64.154 jbdr2.0.dal.colo4.com
2 0 0 0 64.124.196.225 xe-4-2-0.er2.dfw2.us.above.net
3 0 0 0 64.125.26.205 xe-0-0-0.er1.dfw2.us.above.net
4 77 210 1 64.125.12.170 above-cogent.dfw2.us.above.net
5 0 0 0 154.54.6.65 te0-1-0-4.ccr21.dfw01.atlas.cogentco.com
6 11 11 11 154.54.2.114 te0-2-0-1.ccr21.mci01.atlas.cogentco.com
7 26 26 26 154.54.7.186 te0-2-0-3.ccr21.ord01.atlas.cogentco.com
8 45 45 45 154.54.43.198 te0-3-0-6.ccr22.bos01.atlas.cogentco.com
9 45 45 45 66.28.4.254 te4-2.ccr01.bos06.atlas.cogentco.com
10 51 53 53 38.111.40.114 -
11 45 45 45 208.95.185.44 -
Trace complete


There seems to be no official announcement of a maintenance window .. and as evident from the forum, others are able to access the site.

Thoughts, anyone?

-- I have raised a support ticket against the issue --
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
12-20-2011, 03:08 PM
Yea i'm having the same issues. I cant seem to log into the game, all of cryptics websites and forums. Only way of accessing the forums now is through my iphone. I know the game isnt down coz my buddy from netherlands could still log in. I'm from singapore btw. Any word on this issue?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3 No Access
12-20-2011, 03:15 PM
I am having the same issue, I had to use my Work VPN connection to access STO
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
12-20-2011, 05:52 PM
Same problem here


My ISP in Australia is TPG

tracert www.startrekonline.com

Tracing route to www.startrekonline.com [208.95.185.44]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 1 ms 1 ms 1 ms 192.168.0.1
3 * * * Request timed out.
4 27 ms 25 ms 26 ms syd-sot-ken-csw1-Port-Channel-19.tpgi.com.au [202.7.173.233]
5 27 ms 28 ms 56 ms syd-sot-ken-crt2-ge-0-0-0.tpgi.com.au [202.7.171.97]
6 220 ms 216 ms 222 ms Vlan516.icore1.SQN-SanJose.as6453.net [66.198.97.33]
7 227 ms 215 ms 215 ms te2-6.ccr02.sjc03.atlas.cogentco.com [154.54.12.21]
8 253 ms 216 ms 228 ms te4-2.ccr02.sjc01.atlas.cogentco.com [154.54.6.109]
9 217 ms 216 ms 217 ms te0-0-0-4.ccr22.sfo01.atlas.cogentco.com [154.54.2.125]
10 260 ms 265 ms 272 ms te0-3-0-1.ccr22.mci01.atlas.cogentco.com [154.54.6.41]
11 274 ms 274 ms 284 ms te0-0-0-3.ccr22.ord01.atlas.cogentco.com [154.54.30.102]
12 298 ms 292 ms 291 ms te0-1-0-6.ccr22.bos01.atlas.cogentco.com [154.54.43.206]
13 290 ms 290 ms 309 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
14 292 ms 302 ms 305 ms 38.111.40.114
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
12-21-2011, 07:49 AM
Same issue from Japan.

As a new customer who just got the game this is not very welcoming. Especially since it seems like a recurring problem but has never neem adressed by devs.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
12-28-2011, 02:49 PM
I received an email from the tech support team requesting my public ip address, which I provided.

Tested, and currently I am once again able to access the game.

A good thing. Pity I missed the Christmas content

First reported on the 20/12.
Apparently (will see how we go today) fixed 29/12

Anyone know what recourse I have regarding a refund, considering the lengthy downtime?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
12-28-2011, 05:33 PM
Fixed for me too.

Here is the explanation i received ...

Quote:
Greetings,

Thank you for contacting Cryptic Support! Thank you for your patience as we
attempted to investigate and resolve this matter. There was an ongoing issue
where certain IP addresses were being incorrectly blocked from accessing the
game. You should now be able to access the game as you have indicated within
this response. However, should any issues arise in the future or the problem
persists, please respond so that I can investigate this matter in greater
detail.

Regards,

Cryptic Support
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 04:42 AM.