If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
I purchased the Long Range Science Vessel Retrofit (Intrepid, Vice Admiral, "Voyager") the one with the Ablative Armor, via the website on 2 Jan 2012 approx 00:15 PDT (or is it 1:15, I dunno, I'm not in the USA).
When I logged in to my tactical officer toon, it says I already have it in my inventory. I do not. Looking at C-Store in-game tells me the same thing, that it is already in my inventory, the cost is "Available" and the "BUY" button is greyed out.
I switched to a different toon, and that one is ok, available to be claimed and the button is clickable.
When I purchased via the website, the character I used was the tactical officer one. Before anyone asks, yes I purchased it to be unlockable for all future Fed toons, and I may make another a Sci toon.
Do I need to submit a ticket in-game to get help on this?