Recently returned to STO for the free to play opporunity, and finally managed to grind enough EDC to get the mark xi armor from the omega ground set. My character is a Gorn, so I was eagerly anticipating the new look on him. Equipped the item, and was incredibly dismayed to see that nothing had changed. Was still using his regular outfit. Tried swapping the item out a few times, also re-entered the clothing customizer hoping that would kick it into shape, but alas, no luck.