If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
I'm having a really strange problem. I can patch the game fine and get into the character selection screen, but when I actually select a character and get into the game, I am immediately disconnected from the server and my entire home network is briefly shut down. It only takes about 20 seconds for the network to come back, but it's really strange to see the entire network go down due to one program. Anyway, any help would be appreciated. Here's my technical information:
Router: NetGear CDG24G (802.11n, I think)
Computer: Windows 7
Connection: Wireless AND Wired (redundant I know, but I like it in case the wireless signal gets disrupted)
I use a static IP on the wireless connection.
Tracert results: Nothing above 50ms
NetTest results: First column nothing below 854KB/sec, second column nothing below 28KB/sec, third column nothing below 889KB/sec. 500s on all lines at the end.
First and only bump, maybe the right person will see this and know what the heck is going on.
EDIT: And I have some more information. If I limit the bandwidth that STO is given to 10kb/sec, it doesn't reset the network. The problem then of course is that the lag is so hideous that it's completely unplayable.
You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.
At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.
You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.
If you need further help, when you contact us by a support ticket, please answer the following questions:
What exactly did you try in the information presented to you?