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Jolan tru Captain!

Welcome to Legacy of Romulus!

*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*

We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).

UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.

If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.

If you have additional questions about the Legacy or Starter pack, please read this FAQ.

Thanks, and we'll see you in-game!

- The Star Trek Online Team

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Posts: 148
# 1 Client Won't Launch
01-09-2012, 07:02 PM
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So after downloading the client to my newly reformatted computer I can't even make it past entering the username and password.

Instead, when I click "submit", the client just crashes. I've tried reinstalling the client, re-downloading the client and trying to install that only to be held up by this error.

I've submitted tickets and have yet to be answered on them.

Figured maybe someone here would know what the issue is.
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# 2
01-10-2012, 12:21 AM
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Same problem here...

win7 and ati card...
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# 3
01-10-2012, 03:32 AM
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post a dxdiag report on your system over several posts if needed so people have any idea what they working with.
also any error messages or entries of interest in the crash, error and shutdown logs located in the cryptic studios folder and in the /live/logs/gameclient folder,
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# 4
01-10-2012, 03:38 AM
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Problem solved....Teamviewer was the problem, had to disable the quickstart-option for the star trek online.exe...found it in one other thread of you PegasusMD...

Thank you anyway
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# 5
01-14-2012, 05:15 PM
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Hey, I have this exact same problem except I don't even have TeamViewer installed!
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