i post for a friend because he dont speak enough english

after the first installation of the game he played the turtorial until he have to beam to the u.s.s. kithomer. that was the first time the game crashed. and now he always have this error after login.

he use his pwe account

http://i44.tinypic.com/35mjvw8.jpg

a reintallation dosent make it better.