i want buy c.point, charge zen now and: Your account must pass the following criteria:

* At least one of your characters must be level 10 or higher.

in game i'm lv 50

why i can't buy it?

Question? Have you been buying a large amounts of cryptic points lately? If so you might be at your spending limit for the month. However customer service can help with that as well.

http://support.crypticstudios.com/startrekonline

no, i never buy c-point

i've gone in perfect words site, charge zen now and : Your account must pass the following criteria:

* At least one of your characters must be level 10 or higher.

i've a pleyer lv 50, vece.admiral with advance escort

why i can buy it? it's a problem?

thx

So what kind of account are you using. A Cryptic Account? A Perfect World Account? (with zen only being valid in a Perfect World account...)

Yeah. You might be needing to log into the Cryptic C-Store and buy the point there. Not on the PW site.

I've login with perfect word user, with cryptic is't possible

Why i cant buy????

thx

You will need to contact Perfect World support for Perfect World account issues

ok the problem is resolved

thx for all