We are investigating an issue where some Gold Members may not have received their additional character slot -- details here.
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions, please read this FAQ.
Okay, this is really weird. I start STO, play for 2 minutes, then get a server disconnect error. Come to find out, STO is taking out my whole network. Once I close STO, my network resets and all my devices connect again. This is not a problem with the modem as the modem stays up and connected through the whole ordeal, but my wired and wireless devices all disconnect. Any ideas?