Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21 same
01-28-2012, 07:02 AM
well i have the same prob and it seems no one cares i downloaded at least 5 other MMos patched and played so simple except this game its starting to feel like a big failure.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
01-31-2012, 02:48 AM
Same thing has been happening to me. What really sucks is that I'm deployed, so it's not like I can reboot the wireless service either.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
01-31-2012, 09:55 AM
A variety of things can start blocking a patch update or the game.

Here are the most common things that can help you all, please be patient, take your time:

Please restart your PC and network hardware first.

You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

After you get the game updated and get in game, you can uninstall Pando Media Booster or shut it down (PMB.exe in Windows Task Manager) if you start getting unusual lag spikes, system resource problems, bandwidth issues, or other network issues. Info about pando issues: https://support.perfectworld.com/app...tail/a_id/4042

You may need to update or install the latest Microsoft Visual C++ Redistributable. You may need to update your version of Windows, also may need to update to the latest version of DirectX and Internet Explorer 8 or 9 with Javascript enabled. You may also need to check or change your network settings.

You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

You may also have to disable, shut down, uninstall, or disable any: torrent, keyboard/mouse, web browser toolbars, video/screen capture, gamepad/input device, multimedia, Instant Messaging, voice over IP, web browser games, other games software applications before downloading, installing, updating, logging into, and playing the game. Basically shut down all non-essential programs.

If you need further help, when you contact us by a support ticket, please answer the following questions:

What exactly did you try in the information presented to you?

What changes to your software did you make?

What errors did you get?
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