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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-03-2012, 05:12 PM
What's the bug?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-03-2012, 08:59 PM
Quote:
Originally Posted by Farktoid5000
What's the bug?
I don't think it's any specific bug, just bug reporting in general. An update to this sticky would be helpful for us exterminators:

http://forums.startrekonline.com/sho...d.php?t=212990
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-03-2012, 09:11 PM
The links are there for the handful who do not wish to create a PWE account for support issues. Since you cannot submit a ticket through the PWE system without a PWE account, the separate link for Cryptic Support is provided.

But, as has been stated before, the two systems are in the process of being merged into a single support system.

Also, shouldn't that first quote with the links be "If you are a PWE account user..."?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-03-2012, 09:18 PM
All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-03-2012, 09:35 PM
Quote:
Originally Posted by Askray View Post
All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
What he said. Largely because I didn't know that only the TS tickets went to the PWE TS crew.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-03-2012, 09:57 PM
Quote:
Originally Posted by Askray View Post
All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
Excellent info Askray, thank you. I don't need a response from my in-game bug reports, I just wanted to make sure I was posting them in a spot the dev team could see them.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-04-2012, 09:46 AM
Quote:
Originally Posted by Farktoid5000
What's the bug?
It's not a bug (well it may be a bug but...) It's an account issue. The "Science - Console - EMH" has vanished from my C-Store Unlocks. The "Science - Console - EMH" was part of an Atari STO DDE bundle I bought. It disappeared after the Season 5 update to the game. but I didn't notice until I started a new character. Cryptic Ticket # 1261724.

And this is very bad customer support if it takes a yelling in a public form to get an issue even looked at.

And that's not aimed at you Fark. You and the QA team have been doing outstanding from my perspective.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-04-2012, 09:56 AM
Quote:
Originally Posted by Askray View Post
All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
You highlight my points, Askray. IIf PWE poached of the GMs from Cryptic who is looking at the Cryptic Ticket system? I filed another ticket yesterday asking about my earlier ticket. That's what I'm supposed to, right?

Well there have been almost 9900 new tikcet added to the system since I files my first ticket 11 days ago. How many of those tickets are asking for a GM's help? Help they won't be forthcoming because no one is looking at the the old ticket system. A system which player are continuing to use.

I could go on and on. But if something like situation happened at any company I've worked work, there would be severe repercussions.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-04-2012, 03:05 PM
Quote:
Originally Posted by Askray View Post
All customer support issues, forum issues, in game issues use http://support.crypticstudios.com/startrekonline

TECHNICAL issues you are more than welcome to contact PWE for quicker response as they have the team to handle it quickly. You're more than welcome to do so for CS issues as well, dunno how that'll work out though atm. And of course bug reports and reports about players never will get a response regardless.

Yes, down the line they will both be totally merged I'm sure, but for now it's two separate systems.

If your ticket is sitting at NEW after 9 days, you can edit it and ask for an update (I would :p)
What about the ones at 3+ months that MANY of us have?
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