Lt. Commander
Join Date: Dec 2007
Posts: 120
Like the title says, STO crashes every time I try to enter the Bomari System. I've verified the files through the launcher multiple times (forced to before I could hit the Engage button). I can go anywhere else I want with no problems at all.


e: Error message screenshot
http://i.imgur.com/3EpU2.jpg
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-06-2012, 06:50 PM
Try lowering and experimenting with the various graphic settings in game, and see what could be causing it.

If you continue to have problems, please see below.

If you could please send us DxDiag and HijackThis logs, that will help us to diagnose the problem. It'll be helpful to us if you tell us some of your computer's information, and PLEASE include any screenshots of any bugs or errors that you get.

To create a dxdiag log, go to Start, click on Run (or Search if using Windows 7 or Vista), then type in dxdiag and press Enter on your keyboard.

Click on Save All Information, then attach the text file to this ticket (If on a 64bit system, look for and click on the Save 64bit Dxdiag button beside the Save All Information button).

To create the HijackThis log, go to http://www.download.com/Trend-Micro-...-10227353.html or http://www.trendsecure.com/portal/en...ols/hijackthis then download and install the program.

Click Do a system scan and save a log file, then attach the text file to your ticket.
Please do not copy and then paste the text of these logs into your ticket.

We'll take look at these log files and give you feedback on your issue.

-----------

You can send in tech support tickets to us here: https://support.perfectworld.com/ If you want to send us a ticket, you may have to create a PWE account and/or associate your Cryptic account to a PWE account.

Or, you can send us an email to customerservice@perfectworld.com

If you send us an email, PLEASE include as much information as you can about your problem.

Which game, where in the game, what kind of problem? Installation, download, update, connection, Windows, hardware, software, antivirus, login and similar problems are.

Thanks!
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