In DCUO, there's a PvP option called Legends. Now, you don't fight as yourself in this one, you fight as say Robin or above which you gain access to more characters as you excel in Legends. Now, there is an ordinary PvP in DCUO where you can go fight with your character, but that one can be very competitive based on who has the time to run raids all day and night long. However, Legends PvP tends to be more balanced because you get a character like Robin or Batman what have you, you get their armor and their powers and that's it. It allows for DCUO to balance out the powers better and for everyone to have a more even experience.
Now, why can't STO do something like this? Hell, you don't even have to add much to the game Cryptic, just give base standards to the star ships and let us choose those when we want to go into "Legends" PvP.
Just an idea. Still though, your decision about consoles is d as in dumb. So, I don't have much faith that thoughts like these will help you.