Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21
02-09-2012, 11:16 PM
Quote:
Originally Posted by martinbrayman View Post
Nope not at all.


Just making sure.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
02-09-2012, 11:17 PM
Quote:
Originally Posted by Jeslyn
Just making sure.
anyway back on topic we really need this I'm sure it would only take a dev 10 - 15mins to do at most. they could even make it optional.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
02-15-2012, 12:20 PM
Quote:
Originally Posted by martinbrayman View Post
anyway back on topic we really need this I'm sure it would only take a dev 10 - 15mins to do at most. they could even make it optional.
What I find very frustrating is the complete lack of any action on Cryptic's part regarding this now two year old issue. I've sent tickets, tried to contact support at Cryptic and as of today not heard a singe reply from anyone assoicated with the game.

I had hoped posting yet another thread on the matter would *jar* or *snap* oh say Bran Flakes or SOMEONE that this issue still exist and effects many customers. Oddly Cryptic seems not to care at all that this issue effects game play and our enjoyment of the game they want us to keep paying them money to play.

I mean is asking for some help from SOMEONE, ANYONE at Cryptic on this matter just a waste of time? What would I or anyone else having this issue have to do in order to get some assistance, hell even acknowledgment the problem exist and needs to be addressed? I guess as I have now seen for over two years now the answer is a simple WE DON'T CARE and can't be bothered to acknowledge or even address the matter.

IMO this is a sad example of the customer support I have experienced in this game. I'd say Bravo Cryptic staff, but then I'd just be acting like a smart ***. Because this is in fact a complete failure to be responsive to customer feedback and reply to direct and repeated request for assistance. Add to that the fact that nobody on the staff can be bothered to even address this thread (while so many others that have nothing to do with game play experience or issues) do get noticed and commented upon by staff and it comes down to the old internet cliche; FAIL.

Thanks Cryptic for ignoring all my request for help, my support tickets and the threads I have started about this more than once for over two solid years. Oh and all the other people who have had the same issue, what customer service you supply!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
02-15-2012, 12:25 PM
Quote:
Originally Posted by Englebert
If they made a new pointer it would probably cost 2000 c-points.
Hush dont give them that idea. I agree the pointer size does need to be addressed. Personally I likee dna dstill do the one from the closed and open beta.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
02-15-2012, 12:32 PM
Quote:
Originally Posted by BIG-BEAR
Hush dont give them that idea. I agree the pointer size does need to be addressed. Personally I likee dna dstill do the one from the closed and open beta.
Come to think of it, that would not surprise me one bit. I can completely see them trying to charge us to *fix* the tiny cursor issue, maybe that was the plan all along? Nah, or they would have already been charging for it! No this one just comes down to complete fail on their part with a healthy dose of ineffective indifference.

I fully expect that this will amount to nothing but me venting on a TWO YEAR OLD PROBLEM and nothing more. I can probably come back in a year, file new support request and tickets, get a petition signed by a thousand players with the same problem , mail it certified to Cryptic, post a request to staff on the forum in ALL CAPS and in BOLD RED and get the same amount of attention and assistance, hell even acknowledgment as I have over the last two years. NONE.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 26
02-15-2012, 01:08 PM
Hehe, I didn't realize I wasn't alone in the "Where did that cursor go!" issue. I thought it was Cryptics way of saying stop being a clicker.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
03-23-2012, 04:17 PM
Well thank you Cryptic, it only took over two years to address the cursor issue. It still is IMO not much of a fix, the ability to make the cursor a COLOR alone (or colored plus larger) might have addressed the matter. Despite the larger size, it still "disappears" and is hard to locate when there is too much happening on screen IMO. Wish I could change the damn color of it.

Now had someone, anyone on staff seen fit to address the issue, acknowledge the issue or come on here on the forums and tell us a fix was on the way, well that would have been downright informative and helpful even.

I can only assume the reason none of that occurred goes to a comment I saw Bran Flakes make a while back. They (Cryptic & Bran) just were not going to be "browbeat" into fixing the issue for two plus years. Imagine the impertinence of game playing customers like me that tried every means available, including I guess "browbeating" to get the team to address the issue!

So thanks for doing something about it, finally.
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