Lt. Commander
Join Date: Dec 2007
Posts: 120
Hi there,

since patching the game on friday the gameclient constantly crashes after switching to the combadge loadingscreen. Reinstalling the game didn't fix the problem. Is there any workaround (maybe this is a known issue)?

Sending an errorticket would need hours to go

greetings

Rustmill
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-12-2012, 07:27 AM
Quote:
Originally Posted by rustmill
Hi there,

since patching the game on friday the gameclient constantly crashes after switching to the combadge loadingscreen. Reinstalling the game didn't fix the problem. Is there any workaround (maybe this is a known issue)?

Sending an errorticket would need hours to go

greetings

Rustmill
Try cleaning out the registry entries and all of the program files for the game after you uninstall it.

Here are step-by-step instructions for cleaning the registry and game files. DO NOT do this until you have uninstalled the game.
  1. Open up the registry editor (Hit Win+R, and type in "regedit").
  2. Navigate the registry to HKEY_CURRENT_USER\Software\Cryptic.
  3. Right-click and delete the folder Star Trek Online. Close the registry editor.
  4. Open Computer and navigate to "C:\Games" or "C:\Users\YourName\Games" depending on where you have the game installed, and delete the folder entitled Cryptic Studios. NOTE: If you have another Cryptic game installed such as Champions Online, you will need to open the Cryptic Studios folder and delete anything STO related instead of deleting the whole folder.
  5. Restart the computer and then reinstall the game.
Then after you reinstall the game, In the launcher click "Options" and check the check box "Force verify" and click OK.

Another option would be to use System Restore to restore your computer to a point in time when STO was working, then update again and verify before you launch.
  1. Open System Restore (Hit Win+R and type in "rstrui").
  2. Select the option "Choose a different restore point" and click Next.
  3. In the list of restore points, take note of the date and time. Select a restore point that has a date and time before or during a time when you know STO was working.
  4. Confirm and then restart your computer to roll the system back.
NOTE: System Restore is best used in Safe Mode, however it usually works fine in normal mode.

If both of these methods fail, reinstall Windows.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-12-2012, 10:44 AM
Tried both tips (except new windows installation). After starting the fresh installed game, it verifies, patches and crashes again at the combadge loadscreen as it does before.

thanks for the tips anyway

greetings

Rustmill
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-12-2012, 11:14 AM
Quote:
Originally Posted by rustmill
Tried both tips (except new windows installation). After starting the fresh installed game, it verifies, patches and crashes again at the combadge loadscreen as it does before.

thanks for the tips anyway

greetings

Rustmill
Then it could be a hardware issue, or an issue with some prerequisite software. Can you post your system specs? Have you been experiencing any issues with Windows or other games?

If all else fails, formatting your HDD and reinstalling Windows should almost certainly solve the problem unless it's a hardware issue.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 06:07 AM.