Tonight I purchased the 1500 C-Point bundle to get enough to grab the Advanced Escort Refit but I ran into some very serious issues. I tried to purchase the points in-game and everything appeared to go fine, but I was never given the C-Points. I have tried logging out and back in, and the points do not even show on my account from the STO site. I never received a confirmation email for this purchase as well.
I have verified that the funds were debited from my account, but at this point I'm at a loss. It appears at this point that Cryptic has just taken my money and ran with it! I can't even find a phone number to call for help and the "Beta Live Chat Support" is offline! I've opened a ticket but have not gotten a response so far.
I'll wait the rest of the night and check tomorrow morning before work, but I suspect my only course of action would be to initiate a chargeback on these funds since I was never given the product which I purchased. If anyone has a suggestion as to how I can actually contact Cryptic regarding this matter please let me know.