Hi, never had this happen to me before but last week I purchased 2000 Cryptic points, which I got, then I purchased a 10 pack of master keys for 900 Cryptic points. My account shows that the Cryptic points were removed from my account but I never received the keys. Looked in the bank and in the mail and in the overflow bag of my inventory and my inventory but I haven't received them. I filed a ticket and in my minds eye this is a rather pressing situation. I have yet to get a response. I am a lifetime subscriber and have never had this happen before. Unfortunately it has happened now and because of this I am reluctant to make any further purchases.
Can somebody from Cryptic please have a look at this situation and get back to me?