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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11 Stuck at retrieving maps list
02-14-2012, 01:53 PM
Since Saturday night/Sunday morning I have been completely unable to get past the point where the launcher says "retrieving maps list". Sometimes the login server will boot me out before it can retrieve my characters but 9 times out of 10 it times out at retrieving the maps list. I had no STO connection problems prior to Saturday/Sunday and had been playing for awhile. I haven't had any network problems and I have't changed any of my own network hardware. I posted a ticket on Sunday night but have not received a response yet. Sounds like other players are having similar connection problems starting at about the same time as me? I have comcast for my ISP.

nettest results:

contacting nettest server..
Local IP: 24.63.243.116
Ping: 27.3 msec
Port: 80: 1668 KB/sec 60 KB/sec 1830 KB/sec 500
Port: 80: 715 KB/sec 22 KB/sec 767 KB/sec 500
Port: 443: 1602 KB/sec 45 KB/sec 1775 KB/sec 500
Port: 443: 1553 KB/sec 42 KB/sec 1704 KB/sec 500
Port: 7255: 676 KB/sec 21 KB/sec 726 KB/sec 500
Port: 7255: 846 KB/sec 28 KB/sec 944 KB/sec 500
Port: 7003: 1654 KB/sec 45 KB/sec 1835 KB/sec 500
Port: 7003: 1636 KB/sec 45 KB/sec 1815 KB/sec 500
Port: 7202: 1710 KB/sec 46 KB/sec 1904 KB/sec 500
Port: 7202: 553 KB/sec 16 KB/sec 592 KB/sec 500
Port: 7499: 684 KB/sec 20 KB/sec 739 KB/sec 500
Port: 7499: 1714 KB/sec 45 KB/sec 1907 KB/sec 500
Port: 80: 1811 KB/sec 53 KB/sec 1989 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

trace route results:

TraceRoute to 208.95.185.41 [patchserver.crypticstudios.com]

Hop (ms) (ms) (ms) IP Address Host name
1 1 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 1 1 1 4.69.145.140 ae-3-80.edge2.dallas3.level3.net
3 4 4 3 144.232.24.29 sl-st30-dal-.sprintlink.net
4 6 5 5 144.232.20.253 sl-crs2-fw-0-6-5-0.sprintlink.net
5 18 17 18 144.232.8.62 -
6 26 26 26 144.232.20.128 sl-crs2-kc-0-8-5-0.sprintlink.net
7 33 51 46 144.232.20.163 sl-crs2-akr-0-11-0-0.sprintlink.net
8 49 48 49 144.232.18.109 sl-crs2-spr-0-4-5-0.sprintlink.net
9 59 59 60 144.232.8.48 sl-st20-bos-0-0-0.sprintlink.net
10 47 46 45 144.223.45.50 sl-internap-190725-0.sprintlink.net
11 44 44 45 63.251.128.104 border11.te8-1-bbnet2.bsn.pnap.net
12 53 53 53 216.52.61.78 cryptic-3.border11.bsn.pnap.net
13 44 44 45 208.95.185.41 -
Trace complete
 

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