I've got one that's 2 days old now (as of 2/16) and still 'new'. If this is normal that's pretty sad.
As a synopsis, I was a beta tester and preordered the game through digital river. When the game went live I played for a short period after that but due to financial issues had to drop the game. I've decided to come back, but now all my pre-order bonuses are missing.