Yes there are a lot of negatives about this game. There are a lot of threads dedicated to pointing them out, and I am vocal on these threads when i find something I don't like. But there's also a lot to love about this game - I'm not saying about Cryptic or PW, but this game.
The duty officer system has me addicted. It's not everyone's cup of tea, but I absolutely love it. I've recently discovered the easily discoverable foundry. i stayed away from it because I mistakenly thought it was a waste of time - some subpar missions not created by the devs - BOY was I WRONG! Some of these missions are BETTER than anything Cryptic has made (XR-377 i'm looking at you!) (also, sorry for not calling anyone else out, like I said I'm new to the foundry). Borg alerts are fun, it adds a feeling of a living world where you're going about your scheduled mission and are called away for an emergency only you (and everyone else) can handle.
Those are just a few off the top of my head, but just in general, I'm flying around in my own fed (or kdf) ship, experiencing the Star Trek universe! I'm a captain, one of many, sworn to protect my alliance and further my faction's cause! There isn't a day that goes by where i'm not excited to log into STO and fly around this universe.
When that feeling ends I'll turn in my bars and mothball my ships, but not until then. If you don't feel this kind of joy logging in to STO, you may be ready to retire your captain.