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Lt. Commander
Join Date: Dec 2007
Posts: 120
all I got for the subscription is access to the foundry.
I don't have the extra character available.
I don't have extra space in my inventory.
I don't have extra space in my bank.
and to add insult to injury... I still have no customer support

Am I misreading what is available to Gold acconts vs Silver?
Any community feedback may help me understand better.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
03-27-2012, 01:29 PM
Quote:
Originally Posted by Forsner1
all I got for the subscription is access to the foundry.
I don't have the extra character available.
I don't have extra space in my inventory.
I don't have extra space in my bank.
and to add insult to injury... I still have no customer support

Am I misreading what is available to Gold acconts vs Silver?
Any community feedback may help me understand better.
Definitely a problem. When I went from silver to gold, I immediately got 2 more character slots, another row of bank space, and another row of inventory space.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
03-27-2012, 01:37 PM
So how long ago did you make the subscription??? If you just entered the Credit Card information, it could take 1-3 business days to verify the Credit Card and enable the subscription....

Also, extra bank/inventory slots are based on Rank, and will not appear on a Lt. ranked character...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
03-27-2012, 01:50 PM
Quote:
Originally Posted by Grouchy.Otaku
So how long ago did you make the subscription??? If you just entered the Credit Card information, it could take 1-3 business days to verify the Credit Card and enable the subscription....

Also, extra bank/inventory slots are based on Rank, and will not appear on a Lt. ranked character...
I picked the 1 month sub... and I have been VA for over a month.
Like I said it's weird cause I have access to the foundry.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
03-27-2012, 02:03 PM
Quote:
Originally Posted by Forsner1
I picked the 1 month sub... and I have been VA for over a month.
Like I said it's weird cause I have access to the foundry.
If the subscription is showing in your 'accounts' page as 'active' then you should file a support ticket over this...
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