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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Where did my respec tokens go?
02-20-2012, 03:56 AM
I just checked one char as it was discussed in chat that some players lost respec token.
I will check the others later and add the results for them.

But here is for my Sci Char:

Used respec = 0
always reskilled when there was a skill reset

Available free respesc =: 6
Free respec from Vet rewards = 3 (100, 400, 600 days)

So how many SHOULD I have?
From level up = 7?
vet rewards = 3
I also remember once or twice that they granted a free respec token due to skillchanges (not the ones lately with skill resets)

So I guess some Ferengi must hav sneaked into my char data and robbed me off my respecs..

Any help appreaciated!


# 1'290'976
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-20-2012, 04:44 AM
Quote:
Originally Posted by Obi
I just checked one char as it was discussed in chat that some players lost respec token.
I will check the others later and add the results for them.

But here is for my Sci Char:

Used respec = 0
always reskilled when there was a skill reset

Available free respesc =: 6
Free respec from Vet rewards = 3 (100, 400, 600 days)

So how many SHOULD I have?
From level up = 7?
vet rewards = 3
I also remember once or twice that they granted a free respec token due to skillchanges (not the ones lately with skill resets)

So I guess some Ferengi must hav sneaked into my char data and robbed me off my respecs..

Any help appreaciated!


# 1'290'976
Hey there,

i have the same problem here.

#1,290,990.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3 char data
02-20-2012, 02:53 PM
ok checked all chars now and here are the numbers:

Fed

Eng VA free respec left 6 used 1
Sci VA free respec left 6 used 0
Tac VA free respec left 10 used 0
Sci Cpt free respec left 6 used 0

KDF

Eng LG free respec left 10 used 0
Sci LG free respec left 10 used 0
Tac LG free respec left 10 used 0
Sci Cpt free respec left 6 used 0

Fed Eng and Sci are the oldest chars on this account so it might be a problem with some older char data. But as respec is something you guys charge for I would defo want my missing tokens back... waiting for GM reply!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-20-2012, 03:11 PM
I lost respec tokens back in December when Season 5 went live. Had like 13 on my Main character (never spent any since Headstart) and all of a sudden there was 6!

Petitioned CSR and said to file a bug report.


I found that to be unfair because there were others who gotten their respec tokens restored. This really made me dislike the new CSR greatly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-23-2012, 04:30 AM
Quote:
Originally Posted by Azurian View Post
I lost respec tokens back in December when Season 5 went live. Had like 13 on my Main character (never spent any since Headstart) and all of a sudden there was 6!

Petitioned CSR and said to file a bug report.


I found that to be unfair because there were others who gotten their respec tokens restored. This really made me dislike the new CSR greatly.
seriously as loong they have fees on digital mechanisms like respec token they have to reimburs any of those perks in time.

All other behaviour is just nonprofessional business

We talk roughly about a loss of 5$ for each token. I expect a fix for my lost respecs as it is not "I lost a hypo" it is I lost something i have to pay RL money for to get it back!

Now Cryptic its a few days now what about a answer and a offerd solution for it?
ticket status still: NEW
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
03-03-2012, 04:32 AM
i got GM replies yay..

unfortunately the ticket chat box is so limited that it is realy a mess to form short enough sentences to cover the information he wanted. Ofc I wasnt able to provide new information without deleting all the text I previously wrote. The ticket system needs a option to add a new text block and not to have to overwrite the opening ticket text


But so far 2 GM replies and no repec tokens reimbursed
Ofc the first reply was about the same topic but not adressing my issue at all..


TBH I am a bit dissapointed that this issue was reported back in the days when S5 was still on Tribble and if you have such a affected char that you have to do a lot of bla bla to get back what you payed for...

I wonder if I ever get those respec tokens back...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
03-16-2012, 09:44 AM
my ticket is marked as resolved for whatever reason there is to think that is solved itself.
ofc I am still short on respecs on at least 2 chars
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8 poor support imho
04-06-2012, 04:18 PM
a lot of bla bla later.. and still nothing reimbursed
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