As an update, it still doesn't work for me. Looks like I won't be using the Foundry for a while, if ever. I submitted a ticket, which then bounced to the Perfect World side of things...where I don't have nor want an account. So I can't even access my ticket. Lastly, I think I MIGHT know the cause of the problem, but perhaps not. Lemme tell you what I think it is.
Long ago, before f2p, I had an account. I had 1 fed and 1 klingon character. Later I made a Foundry character. When I came back as a silver player, I deleted the Foundry character (which had become a normal character somehow) and replaced it with a new character. I had three character slots when silver says it has 2. I assumed this was a sort of grandfathering of the character slot that I'd had when I subbed, and so I thought nothing of it. Now I'm wondering if the existence of that character isn't causing the issue. I don't want to delete him as he is level 50 and has some character specific unlocks on him, but if that IS the issue, and if Cryptic isn't going to fix this problem in the foreseeable future, *sigh* I dunno.
Is this the same issue for the rest of you? Do you have characters in a slot that was once a Foundry slot?
The bug seems to be related to downgrading from silver to gold due to the extra character slot. I actually bought two extra character slots so I should be able to have 5 normal chars and one foundry char slot. However, I could not create another character unless I entered the foundry and exited again... strange.
Deleting my foundry char and recreating it seemed to let me buy the foundry slots, and I got my other character slot back as well (but I still have to enter and exit the foundry to be able to use it!).
It would be nice if they could fix this since char creation bugs are pretty bad for an mmo, especially since Ipaid for the slot.
So, I ran a new alt up in levels so that I could delete the vice admiral character I had that I thought was the cause of this problem for me. Character deleted. Game restarted. Purchase failed. So, I've deleted a character I liked and ran a replacement up...for nothing. My support tickets go to Perfect World where I don't even have an account. And I know that soon there will be some nifty new Foundry stuff...that I can't use. I'm starting to get pretty darn annoyed now. :/
Please, is there anyone who reads this who might be able to do something, or at least suggest something?