When I start the game, it freezes on the loading screen (the one that says "Cryptic") before the progress bar comes up. Then it crashes, and the error message says "The connection was idle for too long." When I try again, it asks me if I want to verify all files. Regardless of whether I do or not, the problem repeats itself when I try to start the game again.
I've tried reinstalling three times, but no luck. I've submitted a help ticked, but I know it can take a while for Cryptic to respond. Is somebody able to help?