That explains the email response I got from a ticket about a month ago. I was asked if the issue I reported still existed? So I went to the support page to reply. But I found no record of my ticket. I just assumed it was closed before I could reply. It had previously been stipulated that emails or PM were not replied to. Repiles would only come to us through our updates to the tickets themselves. So I had deleted the email.
I look forward to the complete integration of the support process.