Lt. Commander
Join Date: Dec 2007
Posts: 120
Here's what's happened: I opened two very rare Cardassisan Lock Boxes I'd saved up after getting the CP to open them. Now I'd like to make it clear, I'm NOT complaining about the contents. However, the first one gave me another Crossfire Tribble, the second I THINK gave me a duty officer cadre. I say 'think' here, because the chat didn't say I got anything, and nothing appeared in my inventory, yet I lost the very rare lock box.

I filed a support ticket and specified all the above. And I eventually got a reply stating:

Quote:
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~Alecto
Well okay then, could my Very Rare Cardassian Lock Box and CP be returned to me then? At least, that's what I'd like to ask, but I cannot seem to find how to reply to a ticket, I can only see 'Back', 'Edit Ticket', 'Close Ticket' and 'Refresh'.

Am I being really dumb here? Is there some obvious way to reply to tickets? I've had a very positive experience in Star Trek Online so far, so this is a somewhat sour note on that experience, but I hopefully can get all this resolved.

Thanks for reading.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
05-07-2012, 06:45 PM
what you do is the edit ticket option.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
05-07-2012, 07:18 PM
Quote:
Originally Posted by PegasusMD
what you do is the edit ticket option.
How does editing my original ticket message constitute a reply to their ticket message?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
05-08-2012, 07:05 PM
Quote:
Originally Posted by metritutus
How does editing my original ticket message constitute a reply to their ticket message?
Y are adding new information and you are changing the touch date of the ticket (the last time the ticket was updated time/date)
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 10:27 AM.