If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Last week, I put up a purchase order for C-Points in the dilithium exchange. After the patch, my order was "stuck" and I can't cancel it. It keeps stating: [CurrencyExchangeFailure] Failed to cancel Dilithium Exchange offer. Internal error.
So, I put in a ticket and after 6 days, I finally get a reply from GM asking me if this is still a problem, I answered yes, and waited another 8 hours before I was told to send them a screenshot.
It would be nice if you told me where to send the screenshots to!
Cryptic really has to improve their GM system, this wait time for message replies is ridiculous.