I've purchased Zen but it seems there's currently no way to transfer any amount of Zen from my "wallet" to STO! I go to "My Wallet" and select the "Transfer ZEN" option, I then follow the instructions:
Step 1: Select Game: Star Trek Online
Step 2: Select Server: only shows a "No Characters" option so I select that as it's the only option
Step 3: Select Amount: cannot select anything here!
If I then click on the "Transfer" button I get a "Please choose server" message but there's NO server to choose!
If I can't transfer Zen due to PWE's failure to ensure their system actually works before forcing players to use the broken PWE system instead of the former Cryptic system (which worked fine BTW), how do I get a refund on my Zen purchase?