If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
Might be helpful if you explained what was happening when you tried.
There are at least a dozen threads though currently suggesting that the merge didn;t go fully and you may be seeing a "10 day" error. If so, there's no current work around as anyone has been able to come up with that I;ve seen.