I tried several times to follow the prompts to create a PW account through Cryptic's website. It did not work at all. I gave up. Of course, I could not ask for help on the forums since I could not access them without a PWE account and PWE's tech support people never got back to me.
Today, I decided to track down PWE's website and create an account there. Then I was able to link it.
All I can say is, WOW, the forums have sure been beaten with an ugly stick.
If we are not going to be allowed to have custom avatars, why bother having avatars at all?