Got my char to level 50, only to find there's no free ship at 50 (like every other level) and my lvl 40 vessel is just hideous. Decided to buy some C points.
So i create an account to buy Zen, only there's no way to link it to my existing char., i find out later that i already have a pwe account that i've been playing on, so i log into that to buy. I try to buy, and it takes me to the activate screen, where it will send a code to my email that i gave them when i signed up. Apparently there was a typo in that e-mail address so i can't retrieve the code, and I can't change the email because i can't get the change e-mail conformation either.
The typo was @gmaiil instead of @gmail
Why is the e-mail with a typo in it locked? I could never have activated it, and the typo is in a manner that there's no way anyone activated it, or even received it.
Sent emails off the last couple of days, no response other than the automated one. What kind of customer service is that? I'm trying to give you money!
So then i think i'll just go buy a card... Wrong! there's no way to redeem it!
I just don't understand how you can run a business like this. The whole system needs to be completely redone. Just look at how this whole board is one big complaint about not being able to buy points, or it taking too long, ect., ect., ect.
Right now you're not getting my business because you won't accept it. I'm probably not the only one. I can't imagine how much money this is costing you.